Public sector transformation through e-government

experiences from Europe and North America by Vishanth Weerakkody

Publisher: Routledge in New York

Written in English
Published: Downloads: 17
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Subjects:

  • Technological innovations,
  • Public administration,
  • Internet in public administration

Edition Notes

Includes bibliographical references and index.

Statementedited by Vishanth Weerakkody and Christopher G. Reddick
SeriesRoutledge studies in innovation, organization and technology -- 26
Classifications
LC ClassificationsJF1525.A8 P833 2012
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL25260008M
ISBN 109780415527378, 9780203096680
LC Control Number2012010061

  The hope of public sector transformation. that permanent secretaries lead the way by showing through precept and practice, consistently, that excellence is the only acceptable standard. Data and research on public sector innovation and e-government including government performance, online public service delivery, ICTs, good governance principles, open data, open government data (OGD), Recorded message from Colin MacDonald, Chair of the Working Party of Digital Government Officials (E-Leaders), delivered at the 55th Session of the OECD Public Governance Committee on . Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government responsiveness and increasing information available to ed on: J From PS21 to the current Public Sector Transformation (PST) movement, our emphasis has always been about keeping the Public Service relevant and agile in times of change. The PS21 movement () saw the Public Service implement a range of programmes to innovate public services, improve policies and better deliver services to citizens.

Anthopoulos, L. G., Triantafyllou, D., & Fitsilis, P. (). 17 E-Strategic Management Lessons from Greece. Public Sector Transformation Through E-Government: Experiences from Europe and North America, 26, ). Public Sector Transformation Through E-government: Experiences and Governance. Chapter of the Book “Politics. 3. Results: defining digital transformation in the public sector. The results in this section are drawn from the coding and analysis of the transcripts of the 40 interviews conducted with experts on digital transformation in the public sector. We organize our findings along the Cited by: 6. Decoster, Sonia Arbues and Zwicker, Ronaldo, "Barriers for transformation: Impediments for transforming the public sector through e-government" (). ECIS Proceedings. The Public Service Transformation Academy is a social enterprise, led by public service consultants RedQuadrant, the Whitehall and Industry Group, and partner organisations who are thought leaders in commissioning. We design and deliver exceptional development programmes to build capacity to transform public services.

public sector a nd, in order to drive the public sector reforms, a Public Service (Sector) Transformation Department (PSTD) was created by separating and absorbing the publicAuthor: Kempe Ronald Hope. E-government (short for electronic government) is the use of technological communications devices, such as computers and the Internet to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government, and for government provision of services directly to citizens. Transformation of the public sector — Part 2. My assessment of the prospects for transformation in the public sector is that there is a probability, even a low-level probability, and the.

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Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic : Hardcover.

Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-governments potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government.

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government).

Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that Manufacturer: Routledge.

In this backdrop, Public Sector Transformation through E-Government explores the influence that e-government has on transforming public sector institutions and the resulting organizational complexities that need to be tackled as well as its impact on citizens and democratic by: 4.

Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government).

Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that. Building on this, the authors argue that open government initiatives, when well designed and implemented, can become vehicles for realizing genuine government transformation.

To support this claim, the chapter draws from the United States (U.S.) experience and other countries’ national action plans to identify the open government enablers for specifi c government by: 6. Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship, in V.

Weerakkody & C. Reddick (Eds.), Public Sector Transformation through E-Government: Experiences from Europe and North America, Routledge, p. 1 Public Sector Transformation through E-Government 1 VISHANTH WEERAKKODY AND CHRISTOPHER G. REDDICK PARTI Transformational E-Government 2 Open Government as a Vehicle for Government Transformation 9 DENNIS LINDERS, SUSAN COPELAND WILSON, AND JOHN CARLO BERTOT 3 E-Government and the Evolution of Service Canada: Transformation or.

oi te ic Secto Delivering successful public sector transformation through innovation 03 Contents Preface The public sector is faced with increasing pressure to evolve and to offer more “customer-centric” services but constraints on the public sector can slow this transformation.

As governments. Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic : Taylor And Francis. Web and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services: /ch The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector services andCited by: 1.

Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on This book examines e-government's potential to transform public services from a theoretical perspective, and provides practical examples from leading pu.

ISBN: OCLC Number: Description: xiv, pages: illustrations ; 24 cm. Contents: 1 Public sector transformation through e-government / Vishanth Weerakkody and Christopher G. Reddick --pt.I Transformational e-government Open government as a vehicle for government transformation / Dennis Linders, Susan Copeland.

E-government inherits the administrative reform policies inspired by New Public Management (NPM) reforms implemented throughout the EU over the past twenty years. However, e-government aims at going beyond NPM reforms, since its goal is to transform the relationships between the public sector and society and to explore new channels of service.

With these challenges in mind, and based on our experience with both private and public sector transformations, BCG has created a systematic approach to transformation in the public sector, refined with the input of government clients, to ensure attention to all components of an end-to-end transformation process.

Book Description. Following on from the success of the editors' previous book, New Public Management: The Transformation of Ideas and Practice, which examined the public reform process up to the end of the last decade, this new volume draws on.

Public Sector Research Agenda Organizational Change Organizational Transformation Information System Research These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm by: 4.

Transformation of the Public Sector through E-Government; stated that, in fact, the government is already aware of the change in the digital era because transformation in the public sector is a necessity. “It’s just that at this time e-government is being implemented separately, not yet integrated,” said Boediono when he became.

One public-sector change effort that grasped the importance of capabilities was that of the Ethiopian federal tax authority, which embarked on an ambitious effort to improve the effectiveness of its tax collection.

The authority put transformation capabilities at the heart of its program, starting with a top-team workshop in which leaders. The book e-Government or Out of Government illustrates how information technology is modernizing the public sector at every level of government – from delivering mobile e-services locally, to improving health care and education at the regional level, predicting threats and the outbreak of disease nationally, and advancing financial stability and the quality of life for citizens in developing countries across the.

E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.

Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector.

This study on Digital Government Strategies for Transforming Public Services in the Welfare Areas was written by Adam Mollerup, previously Policy Analyst at the OECD, with significant contributions from Susan Hitchiner, consultant; Edwin Lau, head of the Public Sector Reform division.

Contents Executive summary 1 Lesson one: Defining transformation 2 Lesson two: Transformation brings greater complexity and demands 3 Lesson three: Leaders need to be on a personal journey 4 Lesson four: Managing the programme 6 Lesson five: Driving improved customer outcomes through digital 9 What lessons can the public sector learn from private firms.

Public Sector Transformation Processes and Internet Public Procurement: Decision Support Systems brings together research on different perspectives from academics and practitioners on the methods, theories, and practices involved in the growth and expansion of decision support systems as it relates to the public sector transformation process.

It is no easy matter to bring about major change in a large, complex organization—whichever sector it’s in. McKinsey research has found that 74 percent of private-sector transformation efforts fail to meet their objectives, while in the public sector, the failure rate is even higher, at 80 both sectors, people practices are a decisive factor, often making the.

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Vishanth Weerakkody is the author of Public Sector Transformation through E-Government ( avg rating, 0 ratings, 0 reviews, published ), Applied Te. Abstract: One key aspect of e-government is its potential for an ICT enabled transformation of the public sector. Through ICT, new forms of collaboration and inter-organizational public service networks become feasible, making it possible to carry out the public sector's tasks more efficiently and effectively.

Request PDF | Identifying Core Capabilities for Transformational Local Digital Government: A Preliminary Conceptual Model | Using information technologies to transform government organizations has. the RDP as regards the transformation and developmental roles of the public sector (RDP White Paper, November ).

Its mandate is to cover those parts of the public sector, both national and provincial, which are regulated by the Public Service Act (Procl /94). However, the broader thrust of the White Paper aims to be relevant toFile Size: KB.BARRIERS FOR TRANSFORMATION: IMPEDIMENTS FOR TRANSFORMING THE PUBLIC SECTOR THROUGH E-GOVERNMENT Van Veenstra, Anne Fleur, Delft University of Technology, Jaffalaan 5, BX Delft, the Netherlands, [email protected] Klievink, Bram, Delft University of Technology, Jaffalaan 5, BX Delft, the Netherlands, [email protected] sum, the prospects for digital transformation involve the interplay of these four dimensions: service, security, transparency and trust.

This book identifies the main drivers of e-government, assesses the responses of Canada's public sector to date, and sketches out .